Control, Packing, Services

So what makes the difference? Why next time purchase your spare-parts from RAC Germany® in the heart of Europe?

Saving you downtime is our commitment.

RAC Germany® understand the urgency in keeping your trucks, construction machines and equipment moving and we are committed to providing our customers with an outstanding level of service. With access to over 380 000 original (Genuine) equipment parts, your vehicles will be up and running faster and often more economically than other sources.

Before shipping the spare parts have been controlled and inspected to avoid missing of parts, trouble and additional down time of your trucks and machinery.

 

Pre-Shipment Inspection

When required we organize the Pre-Shipment Inspection services by SGS, COTECNA and Bureau Veritas etc. as well as by our own in-house quality control department.

We are aware that our shipments with automotive parts and components will travel all around the world, we make sure that everything is packed properly and that the packaging is strong to be able to resist damage.

 

Shipping by Airfreight and Ocean Freight

By thoughtful and careful packing RAC Germany® makes sure that you receive your merchandise in perfect condition.

For international shipping we strictly respect the “Wooding Packing Restrictions” (ISPM 15 rules) which apply to shipping of international ocean freight.

Our location’s proximity to the International Airport in Frankfurt / Main, Germany, Europe allows us to ship to any destination in the world in the shortest period of time by Air Freight and Courier Service.

Sea freight consignments will be shipped via harbor Hamburg, Germany, Europe.

 
 

We offer you a pre-shipment inspection service for your products such as trucks, construction machines and technical equipment. We can either accompany you to your suppliers premises when you go to see the products, or carry out the inspection independently. Our qualified, experienced engineers will check the functionality of the equipment and machinery according to your specifications and also carry out any necessary tests. We will inform you about the general condition of the vehicles, equipment or machinery, and highlight any specific problems or defects.

 

Training

We offer on-site commissioning and training on your purchased equipment and automotive parts and components, for example engine diagnostic tools etc.

Our qualified team of engineers and technicians will come to your site and bring the systems online, make corrections on-the-spot, and then train your staff to be able to operate the products or to repair and maintain your equipment.

It is our goal and commitment to make sure that every aspect of your project is completed as planned in full compliance with your requirements. Training your staff enables you to master the maximum capabilities as well as potentially prolong the life of the equipment, which will increase your operating efficiency.

 

Troubleshooting

Do you have technical problems with heavy trucks, trailers, diesel engines, construction or agricultural machinery or any other heavy equipment? We provide customized solutions and technical support even for very special matters. Our team of experienced engineers and technicians will support you.

Just give us a call and we will come to your site. We are working on an extremely solution-oriented basis accomplishing better productivity and thus giving you competitive advantage. Wherever you are located, we can provide our services, when and where you need them.

“Happiness only when shared!” We are happy when you are satisfied. That is for us the meaning of “service”.

 
 

We provide troubleshooting service - worldwide. Example on video: Brand new Iveco Cursor 10.3 engine for CASE IH sugar cane harvester was delivered to a customer in Africa with a wrong engine configuration. Our engineer went to site and together with the end-users engineers, they found the solution to modify the engine and to make the harvester run again.

 

RAC Germany®. Global supplier for automotive parts and components. Located in Germany, active around the world.

Do you need help? Do you require an offer?
Please contact directly our Senior Export Manager, Mr. Ralf Clobes

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